FAQ’S

I signed up to Love Your Body™ Club in-store. How do I activate my account online?

Once you’ve signed up in-store, this will automatically register you with an online account. There’s no need to create a second account, you just need to ensure you register your card in-store and your online LYBC account with the same email address and they will both automatically link – couldn’t be easier!

Top Tip: If you already have a loyalty card, this means you already have an account. The only step required is for you to create a password online!

How do I redeem my Love Your Body™ Club vouchers online?

Once you have accumulated enough points to receive a voucher, it will be available to use by clicking on the ‘Use your rewards’ within the ‘Spend Gifts & Rewards’ section when you are on the payment page of the checkout.

Top Tip: Avoid adding your code to the promo box on the cart page – wait a little longer and redeem on the payment page instead. And remember, vouchers will expire after 3 months from the date of issue if unspent!

Can I redeem my birthday Love Your Body™ Club offer online?

You’re eligible to receive a £5 reward voucher (sent to you via email on your birthday) if you’ve provided us with your date of birth and shopped in the last 12 months. This can be spent in-store or online, on anything you’d like. Birthday reward vouchers will expire after 1 month from the date of issue if unspent. To redeem your birthday reward voucher online, follow step 2 – all of your available rewards will be there for you to select. Easy!

How do I donate my Love Your Body™ Club rewards?

You may choose to donate your reward(s) to our nominated charities, featured on our website. The Body Shop will donate the equivalent value of reward donated by our members. To donate your reward, log in to your Club account. Once signed in, click on the ‘My Account’ dropdown and navigate to ‘Loyalty Club’. For each reward you have available, you’ll have the option to donate to your preferred charity!

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